Chosen Solution
Hi I’ve been through a fair few answers and nobody seems to have this problem I have just bought a refurbished Mac Pro (not MacBook) Firstly, I am greeted with the setup screen (so I can’t install or uninstall or turn Bluetooth on/off etc) I also hear a woman’s voice politely asking me if I need help setting up the VoiceOver function, well, yeah, I DO! But I can’t press F5!!!!! When I press the mouse or keyboard to either setup VoiceOver, or generally just move on from the welcome setup screen to select ‘United Kingdom’ and ‘Continue’. Nothing moves - However, the red light on the laser of the mouse is on. Please help Ive tried to reset SMC, and PRAM, I’ve changed and used all the ports, and am using both Mac Keyboard and Mouse, aswell as a Magic Mouse I turned on to see if that connects. I’ve also flicked the Lock/Unlock switch on the back of the Unit and have tried all these things in that state. It is connected to an old silver Thunderbolt Display… that can’t be it can it ? Because I can still see the screen I’m getting a bit concerned because it’s a refurb. And I’m still waiting on a response from the company. I’ve been at this half the day. Hoping someone out there has some idea or knowledge. Or that I’m missing something very obvious ! I’d appreciate the help Thanks for taking the time to read
Hello, Are you able to test another keyboard/mouse that are not Apple products? if so, do they work? if not, do you have any near you that you can try with?. I would also recommend to try to go into recovery mode and see if they work there, if that is the case, try re-installing the OS and see what happens since that machine does not have any data on it at all.
Cheers!
